How can I return / exchange a product?
A. With account
- Login on our website.
- Go to my orders.
- Click on return after the relevant order.
If this is not visible, turn your screen vertically for a moment or perform these steps on your computer. Given the limited width of a horizontal mobile phone, this is not always shown.
- After we have made a return, we will assess this. After approval you will receive your return instructions by e-mail, please note that this e-mail can end up in your spam box and you will receive it within 24 hours.
B. Without an account
Request a guest password here and log in with your e-mail address. Follow step A1 to request your return.
Your order is offered by PostNL, for orders over € 80 (NL) and with package you will receive a track and trace code with which you can track your order. If your order does not meet these criteria, it will be presented to you as a letterbox package without track and trace code. Normally you will receive your order the next working day if you have placed your order before 16:00 (NL). The delivery time to Belgium is between 1-3 days.
Are you not at home? Then Post NL will try to deliver your delivery to your neighbors and you will receive a collection message in your mailbox. If this is not possible, Post NL will make another delivery attempt at a later date. If you can not accept this delivery, you can pick up your order at the post office. Post NL will always leave a collection message in your mailbox when you can pick up the package.
In the Netherlands the shipping costs of both letterbox and parcel post are free.
To Belgium we use shipping costs of € 2.80 - € 3.50 depending on the weight for letterbox mail and € 5.99 for parcel post.
To Germany we use shipping costs of € 2.80 for letterbox mail and € 5.99 for parcel post.
You have the right to withdraw from the contract within a period of 60 days without giving any reason. The cancellation period expires 60 days after the day on which you or a third party designated by you, who is not the carrier, physically seize the good.
In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post, or e-mail) that the agreement will be revoked. You can use the model withdrawal form (PDF) for this, but you are not obliged to do so. You can also request a return on our website under your order.
In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of the cancellation If you cancel the agreement, you will receive all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest standard offered by us. delivery) without delay and in any case no later than 14 days after we have been informed of your decision to cancel the contract, from us back ..
If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement.
We may wait with refund until we have received the goods back, or you have shown that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any case not later than 14 days after the day on which you have notified us of the decision to cancel the agreement. You are on time if you return the goods before the 14-day period has expired. The direct costs of returning the goods are for your account. Our return address Krommeakker 20, 7421GG Deventer.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Model form for cancellation