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Frequently asked questions
  • 1. Delivery
    • 1.1. Have you not received your order yet?

      • What a pity that your order that you are looking forward to has not yet been delivered.

        Orders placed on workdays before 10 pm will be shipped the same day.

        We expect in this case that the package unfortunately has been delayed at PostNL in the sorting center because of the crowds, an error or malfunction.

        We assume that your package will arrive in your letterbox at the address indicated by you as soon as possible.

        To be on the safe side we would like to ask you to check your given address in the order confirmation (you will have received this in your email).

        Have you not received anything after 3 working days? Please contact our customer service via chat or email to [email protected]

    • 1.2. Track & Trace

      • If you have chosen track and trace at checkout, you will receive the track and trace code by email on the evening of the order.

        All other orders are standard sent as letterbox mail and delivered to you without a track and trace code.

        However, PostNL now has a pleasant way to track your mail via an app: https://www.postnl.nl/campagnes/mijn-post-in-de-app/

        This is really ideal for letterbox shipments without Track and Trace.

        You will see the scan of your letterbox shipments to be received.
        You can also set this to receive a push notification as soon as a shipment is on its way.

        We would like to advise you to install this app and set it up for “My Post”.
        You will then receive a confirmation letter at the home address to activate this.

        NOTE: This does not yet work for every shipment.
        Is our shipment not among the photos? Then it can still be delivered.

  • 2. Change order
  • 3. Return
    • 3.1. Request a return

      • If you have placed the order on our website, you can download the return form below, which contains the instructions.

        Ordered via Bol.com:
        You can register your return on the Bol.com website under your account. If you have any questions about this, please contact Bol.com customer service. 

        Return form EN

    • 3.2. Return already shipped but no message from us yet

      • If you have already returned your order, with a return form or if you have stated your name / order number on the return, you will automatically be notified when your return has been processed. The processing time is approximately 2 working days.

  • 4. Product question

Do you have a question or complaint?

Please contact us via mail [email protected]

 

Returns?

If the product (s) are not completely to your liking, you can return it within 60 days using this document.

 

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