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123Watches

KVK 71321233
BTW NL858668786B01
BANK NL65KNAB0255500130
BIC/SWIFT KNABNL2H

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Frequently asked questions
  • 1. Order & Delivery
    • 1.1. How do I return an order?
      • A. With account

        1. Login to our website.
        2. Go to my orders.
        3. Click on return after the relevant order.

        After creating a return we will review it. After approval you will receive your return instructions by e-mail, note that this mail can end up in your spam box and you will receive it within 24 hours.


        B. Without account

        Request a guest password via the link below and log in with your e-mail address and follow steps A above.

        Gastwachtwoord aanvragen

    • 1.2. Where's my package?
      • Unfortunately, you, and so do we, depend on PostNL. We always deliver the packages neatly to PostNL.

        Orders placed on workdays before 4 p.m. are delivered the following day. A public holiday, Saturday and / or Sunday is not a working day. On these days we cannot deliver mail to PostNL.

        In this case, we expect that the package has unfortunately been delayed by PostNL in the sorting center due to the lack of space. busy, an error or malfunction at PostNL and that the package is still on its way to your letterbox.

        We therefore expect that your package will have to arrive in your letterbox at the address indicated by you. To be sure, we ask you to check your specified address in the order confirmation (you received this in your email).

    • 1.3. I have not received a track and trace?
      • Orders are sent as standard letter post and delivered to you without a track and trace code.

        However, PostNL now has a pleasant way to track your mail via an app.
        See this page for this
        This is really ideal for letterbox shipments without Track and Trace.
        This is because you will see the scan of your letterbox shipments to be received.
        You can also set a push notification as soon as a shipment is on its way to you. We would like to recommend that you install this app and set it up for "My Post".
        You will then receive a confirmation letter at the home address to activate this.
        NOTE: This does not yet work for every shipment.

    • 1.4. I made a mistake in my address. What now?
      • Changing your address is only possible if the order has not yet been sent.
        Please contact us directly. The fastest way is to chat via WhatsApp.
        Emails will be answered within 1 business day.

    • 1.5. Can I also pick up my order?
      • Unfortunately it is not possible to pick up an order.

  • 2. Apple Watch
    • 2.1. How do I change an Apple Watch strap?
      • Changing the Apple watch bands is not difficult because Apple has come up with a handy solution. The solution is in fact a clickable sliding system. The Apple watch bands from Apple can be ordered separately for every Apple watch for every major. This can be done by turning over the Apple Watch and pressing the lock button. If you have pressed this, the lock of the Apple watch band is released and you can slide the strap out. To put the new Apple Watch back on, slide the strap back into this ledge and you have the new strap on your Apple Watch.

        verander-je-apple-watch-bandje
        For those where the animation is not loading properly, I have listed the steps below to change your Apple Watch band:

        1. Take your watch off and turn it over so that the back of the watch is facing up.
        2. Press the small oval button on the edge of the watch case.
        3. Slowly slide the strap left or right to remove the strap.
        4. You can retract a new strap in the same way.


        If you still have problems, please contact our customer service and we will gladly help you further.

  • 3. Fitbit Charge 2
    • 3.1. How do I replace a Fitbit Charge 2 strap?
      • Changing the Fitbit Charge 2 straps is not difficult because it comes up with a handy solution. The solution is in fact a click system.

        1. Turn your Fitbit Charge 2 and look for the two band locks. There is one lock on each side where the tire touches the frame.

        2. To release the lock, press the flat metal button.

        Fitbit Charge 2 bandje vervangen

        3. Slide the tape up to release it from the tracker.

        Fitbit Charge 2 bandje vervangen

        4. Remove the tire on the other side. If it feels like the strap is stuck, move the strap back and forth to release it.

        5. To attach the strap, slide the strap down on the end of the tracker until you feel it snap into place.

        6. Repeat on the other side too.

        Fitbit Charge 2 bandje vervangen

         

        If you still experience problems, please contact our customer service, we will gladly help you further.

  • 4. Fitbit Charge 3
    • 4.1. How do I replace a Fitbit Charge 3 strap?
      • Replace the Fitbit Charge 3 strap? This is how you do it: Fitbit Charge 3 has two removable straps (top and bottom) that you can replace with straps that you can purchase separately. To remove and replace the tires on both sides, do the following:

        1. Turn your Fitbit Charge 3 tracker over and locate the two band locks. There is one lock on each side where the tire touches the frame.

        2. To release a lock, press the flat button on the strap.

        3. Carefully pull the strap away from the tracker to release it.

        4. Remove the strap on the other side. If you have problems or if it gets stuck, gently move the strap back and forth to loosen it.

        5. To attach a strap, slide it onto the end of the tracker until you feel it clicks into place. Repeat this also on the other side. If you experience problems fixing the tape or if it feels loose, move the tape gently back and forth to make sure it is attached to the tracker.

        If you still experience problems, please contact our customer service, we will gladly help you further.

  • 5. Fitbit Versa
    • 5.1. How do I replace a Fitbit Versa strap?
      • 1. Turn your Fitbit Versa smartwatch around and find a pin that lets you release the strap quickly - there is one at each end where the strap touches the frame.

        2. To release the strap, push in the pin (quick close lever).

        fitbit versa bandjes - fitbit versa bandje vervangen 1

        3. Gently pull the strap away from the watch to release it.

        fitbit versa bandjes - fitbit versa bandje vervangen 2

        4. Repeat this (these actions) also on the other side of your smartwatch.

        5. To attach a new wrist strap, slide the pin (the side opposite the quick release lever) into the notch on the watch. The strap with the buckle clicks onto the top of the watch.

        fitbit versa bandjes - fitbit versa bandje vervangen 3

        6. Push in the quick-release lever and slide the other end of the strap into place.

        fitbit versa bandjes - fitbit versa bandje vervangen 4

        7. When both ends of the pin are inserted, release the quick release lever.

        If you still experience problems, please contact our customer service, we will gladly help you further.